Page 10 - Venafi - 2021 Benefit Guide - CA

virtual visits from unitedhealthcare

Access to care online at any time
When you don’t feel well, or your child is sick, the last thing you want to do
Talk with a doctor by is leave the comfort of home to sit in a waiting room. A virtual visit lets you

phone or video 24/7. see and talk to a doctor from your mobile device or computer without an
appointment. Most visits take about 10-15 minutes and doctors can write a
prescription, if needed, that you can pick up at your local pharmacy.
Use Your Virtual Visits When:
• Bladder Infection / Urinary tract infection • Migraine / headaches
• Your doctor is not available
• Bronchitis / Sore throat • Pink eye
• You become ill while traveling • Cold / flu • Rash

• Diarrhea • Sinus problems
• You are considering visiting a hospital
• Fever • Stomach ache
or emergency room for a non-
emergency health condition Access virtual visits
Simply log in to myuhc.com and choose from provider sites where you can
®
Not Good For: register for a virtual visit. After registering and requesting a visit you will pay

• Anything requiring an exam or test your portion of the service costs according to your *medical plan, and then you
will enter a virtual waiting room. During your visit you will be able to talk to a
• Complex or chronic conditions
doctor about your health concerns, symptoms and treatment options.
• Injuries requiring bandaging or
Go to myuhc.com for more information about availability of virtual visits
®
sprains / broken bones
and prescription services.
Prescription services may not be available in all states. Access to virtual visits and prescription services may not be
available in all states or for all groups. Always refer to your plan documents for your specific coverage. Virtual visits
are not an insurance product, health care provider, or a health plan. Virtual visits are an internet based service
provided by contracted UnitedHealthcare providers that allow members to select and interact with independent
physicians and other health care providers. It is the member’s responsibility to select he3alth care professionals.
Care decisions are between the consumer and physician. Virtual visits are not intended to address emergency
Contact UnitedHealthcare or life-threatening medical conditions and should not be used in those circumstances. Services may not be
available at all times or in all locations. Members have cost share responsibility and all claims are adjudicated
myuhc.com | (866) 633-2446 according to the terms of the member’s benefit plan. Payment for virtual visit services does not cover pharmacy
charges; members must pay for prescriptions (if any) separately.
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